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Should you experience difficulty signing in to Mayo Clinic Health Letter on-line edition, or are unable to access your subscription account, please contact us using our online form.

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Editorial Comments or Questions
Your comments and questions are important to us. We want Mayo Clinic Health Letter to be the best health newsletter in print or online. Your feedback will help us serve you better.

Feedback:

Please take a moment to give us your feedback using our online form.

Write to us at:

Managing Editor
Mayo Clinic Health Letter
200 First St. S.W.
Rochester, MN  55905

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Frequently Asked Questions

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Subscription Information (print and online):
How frequently is Mayo Clinic Health Letter published?
When does my subscription expire?
How can I renew my subscription?
How can I cancel my subscription?
What is your refund policy?
Are back issues of Mayo Clinic Health Letter available?
Is Mayo Clinic Health Letter available outside of the U.S.?
Does Mayo Clinic Health Letter sell its mailing lists?
Can I reprint information from Mayo Clinic Health Letter?

On-line Edition:
How do I sign in?
What if I forget my password?
Why can’t I access my account?
If I have a print subscription, how do I get an online subscription?
How do I download or print PDF (Portable Document Format) files?
How do I find an article?
How secure is your site?
Will I receive e-mail notifications?
How do I change my e-mail address?

Print Edition:
How does your Free Trial Offer work?
Can I make a payment on-line?
I have already paid – why do I continue to receive notices?
I subscribed less than a year ago – why am I receiving renewal notices?
What if my issue is late, damaged or not delivered?
I’m moving.  How do I request a change of address?
How can I give a gift subscription of Mayo Clinic Health Letter?

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Subscription Information (print and online):

Q.  How frequently is Mayo Clinic Health Letter published?
A.  Mayo Clinic Health Letter is published monthly.  Four times each year, an eight-page Special Report accompanies the regular monthly issue.  A year-end index of past articles is published and mailed with the print newsletter, and these articles are also listed online to search by topic.

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Q.  When does my subscription expire?
A.  To check your account status online, click on the link below.

> Click here to check your account status.

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Q.  How can I renew my subscription?
A.  To renew your subscription (print and/or online), click on the link below.

> Click here to renew your subscription.

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Q.  How can I cancel my subscription?
A.  To cancel your subscription order, click on the link below.

> Click here to cancel your subscription.

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Q.  What is your refund policy?
A.  We want you to be completely satisfied with Mayo Clinic Health Letter.  Both the print and online versions include a money-back guarantee.  You may cancel at any time and receive a prompt refund.

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Q.  Are back issues of Mayo Clinic Health Letter available?
A.  Yes.  By subscribing to Mayo Clinic Health Letter – Online Edition, you will receive access to past articles.  You can search for articles by specific topic or our A-Z Topical Index, or browse through issues by year.

> Click here to subscribe.

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Q.  Is Mayo Clinic Health Letter available outside of the U.S.?
A.  Mayo Clinic Health Letter – Online Edition is available worldwide for $23.64.

> Click here to learn more about the Online Edition.

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Q.  Does Mayo Clinic Health Letter sell its mailing lists?
A.  Occasionally, we make our postal mailing lists available to carefully selected companies whose products and services we feel may be of interest.  Many of our subscribers enjoy these opportunities to shop for merchandise, subscribe to unique publications or take advantage of special offers. If you would like your name excluded from these mailings, please send us an e-mail note at the address below and we’ll see to it that your name is not included.

> Please email customerservice@mayopublications.com to be removed from these mailings.

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Q.  Can I reprint information from Mayo Clinic Health Letter?
A.  Yes. To request permission to reprint or republish content from Mayo Clinic Health Letter, please e-mail your request to permissions@mayo.edu.

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On-line Edition:

Q.  How do I sign in?
A.  Once you have subscribed to Mayo Clinic Health Letter – Online Edition, you will receive access to past articles immediately.  In the blue log-in box at the top right corner of the page, simply enter your e-mail address and password. Or, if you subscribe to the Print Edition of Mayo Clinic Health Letter, you may register for FREE online access. Click the link for print subscribers in the blue log-in box and follow the steps to register.

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Q.  What if I forget my password?
A.  Click on the “forgot password?” link in the log-in box at the top right corner of the page and enter your email address and zip/postal code.  You will receive an email with instructions on how to reset your password.

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Q.  Why can’t I access my online account?
A.  Please verify that your e-mail address and password have been entered correctly.  Perhaps your on-line subscription has expired or was cancelled.  To check your account status, or if you are still having problems, please click on the link below to contact Customer Service.

> Click here for Customer Service Options.

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Q.  If I have a print subscription, how do I get an online subscription?
A.  We are pleased to offer our current print subscribers FREE access to Mayo Clinic Health Letter -- Online Edition. 

> Click here to register. 

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Q.  How do I download or print PDF (Portable Document Format) files?
A.  You will need Adobe Reader software on your computer to be able to open and read the PDF files.  To download Adobe Reader, click on the link below. To print, simply click on the PDF and then click on the printer icon.

http://www.adobe.com/products/acrobat/readstep2.html

For more detailed instructions, of if you are having technical difficulties, please click on the link below.

http://www.adobe.com/support/products/acrreader.html

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Q.  How do I find an article?
A.  If you are interested in a specific medical topic, there are two ways to find an article.  You can type in the name of the topic and hit the “search” button, or you can use the A-Z Topical Index to browse through the list of topics published.

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Q.  How secure is your site?
A.  If you have any questions or concerns about the security of the information that you provide to us, please refer to our Privacy Policy.

> Click here to review Privacy Policy.

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Q.  Will I receive e-mail notifications?
A.  Yes, we’ll send you periodic updates as new Mayo Clinic articles and
products become available.  You may unsubscribe to this service at any
time. Subscriber e-mail addresses will not be shared with any third party.

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Q.  How do I change my e-mail address?
A.  Log in to the site using the current e-mail address on your account, then select “Change your email address” from Customer Service Options and follow the directions on the screen.

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Print Edition

Q. How does your Free Trial Offer work?
A. The Free Trial Offer is an option for print subscriptions only.  To learn more, click on the link below.

> Click here to learn more.

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Q.  Can I make a payment online?
A.  Yes, you may pay your subscription order with a credit card using our secure server.  We accept Visa, MasterCard, American Express and Discover.

> Click here to make a payment.

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Q.  I have already paid – why do I continue to receive notices?
A.  You may receive a renewal or payment reminder after you have already replied to the previous notice.  It probably means our correspondence has simply crossed your response in the mail.  To check the status of your account or to contact customer service, please click on the link below.

> Click here to check your account status.

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Q.  I subscribed less than a year ago – why am I receiving renewal notices?
A.  We begin sending out renewal offers several months before expiration.  Many of these early notices offer special pricing or gifts for renewing early.  If you are not interested in these special offers, simply disregard them.  However, to ensure uninterrupted delivery of your monthly issues, we recommend that you renew early.

> Click here to check your account status.

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Q.  What if my issue is late, damaged or not delivered?
A.  We will act promptly to correct any problem in service.  If you haven’t received your copy by the 10th of the month (for example, January issue by January 10th), please notify us immediately.  We will replace the missing or damaged issue.

> Click here to report a missing or damaged issue.

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Q.  I’m moving.  How do I request a change of address?
A.  Please notify us at least six weeks before you move so that we can be sure you don’t miss an issue.  You can change your address on-line by clicking on the link below.

> Click here to change your address.

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Q.  How can I give a gift subscription of Mayo Clinic Health Letter?
A.  Mayo Clinic Health Letter makes a great gift for any occasion.  Click on the link below to order a gift subscription.

> Click here to give a gift subscription.

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Mayo Clinic Medical Services
For information about Mayo Clinic services, you may write or call any of our three facilities:

Mayo Clinic, Rochester
200 First St. S.W.
Rochester, MN 55905
(507) 284-2511

Mayo Clinic, Jacksonville
4500 San Pablo Road
Jacksonville, FL 32224
(904) 953-2000

Mayo Clinic, Scottsdale
13400 East Shea Blvd.
Scottsdale, AZ 85259
(480) 301-8000

Or visit us at: www.MayoClinic.org

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