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Contact us & FAQ information
Contact us & FAQ Information
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- Mayo Clinic Services
How to contact us
If you have questions or comments regarding your Mayo Clinic Health Letter subscription account, please:
- E-mail us at: customerservice@mayopublications.com
- Write to us at:
Mayo Clinic Health Letter
P.O. Box 9302
Big Sandy, TX 75755-9302 - Call us at:
1-800-333-9037
Technical Problems and Errors
Should you experience difficulty signing in to Mayo Clinic Health Letter on-line edition, or are unable to access your subscription account, please contact us using our online form.
Editorial Comments or Questions
Your comments and questions are important to us. We want Mayo Clinic Health Letter to be the best health newsletter in print or online. Your feedback will help us serve you better.
Feedback:
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Write to us at:
Managing Editor
Mayo Clinic Health Letter
200 First St. S.W.
Rochester, MN 55905
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Click on a question below for the answer:
Subscription Information (print and online):
How frequently is Mayo Clinic Health Letter published?
When does my subscription expire?
How can I renew my subscription?
How can I cancel my subscription?
What is your refund policy?
Are back issues of Mayo Clinic Health Letter available?
Is Mayo Clinic Health Letter available outside of the U.S.?
Why do print subscriptions cost more for non-USA subscribers?
Does Mayo Clinic Health Letter sell its mailing lists?
Can I reprint information from Mayo Clinic Health Letter?
On-line Edition:
How do I sign in?
What if I forget my password?
Why can’t I access my account?
If I have a print subscription, how do I get an online subscription?
How do I download or print PDF (Portable Document Format) files?
How do I find an article?
How secure is your site?
Will I receive e-mail notifications?
How do I change my e-mail address?
Print Edition:
How does your Free Trial Offer work?
Can I make a payment on-line?
I have already paid – why do I continue to receive notices?
I subscribed less than a year ago – why am I receiving renewal notices?
What if my issue is late, damaged or not delivered?
I’m moving. How do I request a change of address?
How can I give a gift subscription of Mayo Clinic Health Letter?
Subscription Information (print and online):
Q. How frequently is Mayo Clinic Health Letter published?
A. Mayo Clinic Health Letter is published monthly. Three times each year, an eight-page Special Report accompanies the regular monthly issue. A year-end index of past articles is published and mailed with the print newsletter, and these articles are also listed online to search by topic.
Q. When does my subscription expire?
A. To check your account status online, click on the link below.
> Click here to check your account status.
Q. How can I renew my subscription?
A. To renew your subscription (print and/or online), click on the link below.
> Click here to renew your subscription.
Q. How can I cancel my subscription?
A. To cancel your subscription order, click on the link below.
> Click here to cancel your subscription.
Q. What is your refund policy?
A. We want you to be completely satisfied with Mayo Clinic Health Letter. Both the print and online versions include a 100% money-back guarantee. You may cancel at any time and receive a refund of your entire subscription order payment.
Q. Are back issues of Mayo Clinic Health Letter available?
A. Yes. By subscribing to Mayo Clinic Health Letter – Online Edition, you will receive access to past articles. You can search for articles by specific topic or our A-Z Topical Index, or browse through issues by year.
Q. Is Mayo Clinic Health Letter available outside of the U.S.?
A. Yes, we mail issues to countries around the world. The cost of a one-year subscription to Canada or Mexico is $39. A one-year subscription to all other countries is $46 (U.S. funds).
> Click here to contact customer service.
Q. Why do print subscriptions cost more for non-USA subscribers?
A. It costs more to provide subscription services to non-USA residents due to higher postage and processing fees. Our subscription rates are not based on exchange rates, as these fluctuate on a daily basis and cannot be used to establish a fair price. Please consider our Online Edition as the price is the same regardless of your location. To learn more about our Online Edition click here.
Q. Does Mayo Clinic Health Letter sell its mailing lists?
A. Occasionally, we make our postal mailing lists available to carefully selected companies whose products and services we feel may be of interest. Many of our subscribers enjoy these opportunities to shop for merchandise, subscribe to unique publications or take advantage of special offers. If you would like your name excluded from these mailings, please send us an e-mail note at the address below and we’ll see to it that your name is not included.
> Please email customerservice@mayopublications.com to be removed from these mailings.
Q. Can I reprint information from Mayo Clinic Health Letter?
A. Yes. To request permission to reprint or republish content from Mayo Clinic Health Letter, please e-mail your request to permissions@mayo.edu.
On-line Edition:
Q. How do I sign in?
A. Once you have subscribed to Mayo Clinic Health Letter – Online Edition, you will receive access to past articles immediately. In the log-in box at the top right corner of the page, simply enter your e-mail address and password.
Q. What if I forget my password?
A. Enter your e-mail address in the log-in box at the top right corner of the page and click on the “forgot password?” link. We will send you an e-mail with your password.
Q. Why can’t I access my online account?
A. Please verify that your e-mail address and password have been entered correctly. Perhaps your on-line subscription has expired or was cancelled. To check your account status, or if you are still having problems, please click on the link below to contact Customer Service.
> Click here for Customer Service Options.
Q. If I have a print subscription, how do I get an online subscription?
A. We are pleased to offer our current print subscribers a discount for Mayo Clinic Health Letter -- Online Edition.
Q. How do I download or print PDF (Portable Document Format) files?
A. You will need Adobe Reader software on your computer to be able to open and read the PDF files. To download Adobe Reader, click on the link below. To print, simply click on the PDF and then click on the printer icon.
http://www.adobe.com/products/acrobat/readstep2.html
For more detailed instructions, of if you are having technical difficulties, please click on the link below.
http://www.adobe.com/support/products/acrreader.html
Q. How do I find an article?
A. If you are interested in a specific medical topic, there are two ways to find an article. You can type in the name of the topic and hit the “search” button, or you can use the A-Z Topical Index to browse through the list of topics published.
Q. How secure is your site?
A. If you have any questions or concerns about the security of the information that you provide to us, please refer to our Privacy Policy.
> Click here to review Privacy Policy.
Q. Will I receive e-mail notifications?
A. Yes, we’ll send you periodic updates as new Mayo Clinic articles and
products become available. You may unsubscribe to this service at any
time. Subscriber e-mail addresses will not be shared with any third party.
Q. How do I change my e-mail address?
A. You can change your postal mailing address or your e-mail address by clicking on the link below. Remember to log in using the existing e-mail address for your account, then select “Change Your Address” from Customer Service Options.
> Click here to change your e-mail address.
Q. How does your Free Trial Offer work?
A. The Free Trial Offer is an option for print subscriptions only. To learn more, click on the link below.
Q. Can I make a payment online?
A. Yes, you may pay your subscription order with a credit card using our secure server. We accept Visa, MasterCard, American Express and Discover.
> Click here to make a payment.
Q. I have already paid – why do I continue to receive notices?
A. You may receive a renewal or payment reminder after you have already replied to the previous notice. It probably means our correspondence has simply crossed your response in the mail. To check the status of your account or to contact customer service, please click on the link below.
> Click here to check your account status.
Q. I subscribed less than a year ago – why am I receiving renewal notices?
A. We begin sending out renewal offers several months before expiration. Many of these early notices offer special pricing or gifts for renewing early. If you are not interested in these special offers, simply disregard them. However, to ensure uninterrupted delivery of your monthly issues, we recommend that you renew early.
> Click here to check your account status.
Q. What if my issue is late, damaged or not delivered?
A. We will act promptly to correct any problem in service. If you haven’t received your copy by the 10th of the month (for example, January issue by January 10th), please notify us immediately. We will replace the missing or damaged issue.
> Click here to report a missing or damaged issue.
Q. I’m moving. How do I request a change of address?
A. Please notify us at least six weeks before you move so that we can be sure you don’t miss an issue. You can change your address on-line by clicking on the link below.
> Click here to change your address.
Q. How can I give a gift subscription of Mayo Clinic Health Letter?
A. Mayo Clinic Health Letter makes a great gift for any occasion. Click on the link below to order a gift subscription.
> Click here to give a gift subscription.
Mayo Clinic Medical Services
For information about Mayo Clinic services, you may write or call any of our three facilities:
Mayo Clinic, Rochester
200 First St. S.W.
Rochester, MN 55905
(507) 284-2511
Mayo Clinic, Jacksonville
4500 San Pablo Road
Jacksonville, FL 32224
(904) 953-2000
Mayo Clinic, Scottsdale
13400 East Shea Blvd.
Scottsdale, AZ 85259
(480) 301-8000
Or visit us at: www.MayoClinic.org
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